Customer Situations is a fast and immersive way to engage your candidates through a realistic work preview.
Taking just 10 minutes to complete, the online assessment presents eight realistic workplace scenarios. It assesses how the candidates would respond to a series of common situations they are likely to face in a virtual or in-office customer call operative role. These include:
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Finding out key information
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Supporting colleagues
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Dealing with challenging customers
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Following correct processes and procedures
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Escalating important issues
Customer Situations is available off-the-shelf or can be customised. Customisations include additional content, images and colour to reflect your organisation’s brand, products and services.
Benefits
Quick, easy, efficient hiring
Accessible mobile assessment for your candidates
Opportunities available to showcase your brand and tailor situations to best reflect the exact nature of your role
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